Return & Refund Policy

Effective Date: 27 July 2026

At Vignah, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products may be exchanged, returned, or refunded.

1. Product Exchange

If an air conditioner is found to have a manufacturing defect or qualifies for an approved exchange request within the applicable exchange period, Vignah will arrange for the product to be collected and replaced.

The replacement product will be delivered by our logistics team at no additional cost to the customer.

2. Return Eligibility

Returns or exchanges may be considered only under the following circumstances:

• The product has a verified manufacturing defect.
• The customer receives an incorrect product.
• The product is damaged during delivery.
• The return request is made within the applicable return or exchange period.
• The product is unused, in its original condition, and includes all accessories, manuals, warranty cards, and original packaging (unless the defect prevents normal use).

Products that have been damaged due to misuse, improper installation by unauthorized personnel, physical damage caused by the customer, or normal wear and tear are not eligible for return or exchange.

3. Order Cancellation After Dispatch

If an order is cancelled after payment has been completed and the product has already been dispatched from our warehouse, a logistics charge of ₹1,000 will be deducted from the refund amount.

The remaining balance will be refunded to the original payment method within 36 hours after the cancellation request has been approved.

4. Refund Process

Once a return or cancellation request is approved and the product has been inspected (if applicable), the refund will be processed to the customer’s original payment method.

Refund processing timelines may vary depending on the customer’s bank or payment provider.

5. Non-Refundable Charges

The following charges are generally non-refundable unless otherwise approved by Vignah:

• Logistics or transportation charges (where applicable)
• Installation charges after successful completion
• Additional services already provided
• Charges resulting from customer-requested modifications

6. Service Resolution Guarantee

If the assigned technician is unable to resolve the reported issue and the customer raises a complaint within 2 hours after service completion, Vignah will arrange for a Senior Technician (Captain), along with an additional technician if required, to revisit the location and resolve the issue at no additional service charge.

7. Customer Support

For assistance regarding product returns, exchanges, refunds, installation, repairs, or service complaints, customers may contact our support team.

Our team will make every reasonable effort to resolve concerns promptly and provide a satisfactory customer experience.

8. Final Decision

Vignah reserves the right to inspect any product or service request before approving a return, exchange, replacement, or refund.

All requests are subject to verification and compliance with our warranty terms, service policies, and applicable company guidelines.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Vignah

Phone: +91 70213 53529

Email: support@vignah.com