Shipping & Delivery Policy

Effective Date: 27 July 2026

At Vignah, we strive to deliver your products safely, quickly, and efficiently. This Shipping & Delivery Policy outlines our shipping process, delivery timelines, and related terms.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are typically processed within 24 hours of confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Customers will receive an order confirmation once the order is successfully placed.

2. Delivery Areas

Vignah currently delivers products to selected serviceable locations. Delivery availability depends on the customer’s PIN code and service coverage.

3. Delivery Timelines

Estimated delivery times are as follows:

• Express Delivery: Available for eligible locations, typically within 30 minutes (within a 5 km service radius where applicable).
• Standard Delivery: Usually within 1–3 business days, depending on product availability and delivery location.
• Delivery timelines may vary due to weather conditions, public holidays, transportation delays, or other unforeseen circumstances.

4. Installation Services

• Installation services are available for eligible products and service locations.
• In supported areas, a technician may be assigned within 2 hours of delivery or as per the scheduled appointment.
• Installation timelines may vary depending on technician availability and customer preference.

5. Delivery Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Promotional offers such as free shipping may be available on selected products or during promotional campaigns.

6. Order Tracking

Customers may contact our customer support team for updates regarding order status, shipping progress, or delivery schedules.

7. Failed Delivery

Delivery may be delayed or rescheduled if:

• The customer is unavailable at the delivery address.
• The delivery address or contact information is incorrect or incomplete.
• Access to the delivery location is restricted.
• Unexpected circumstances prevent successful delivery.

Additional delivery attempts may be arranged after contacting the customer.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify Vignah as soon as possible after delivery. We will review the issue and arrange a replacement or appropriate resolution in accordance with our Return & Refund Policy.

9. Order Cancellation After Dispatch

If an order is cancelled after it has been dispatched from our warehouse, a logistics charge of ₹1,000 will be deducted from the refund amount. The remaining eligible balance will be refunded to the original payment method in accordance with our Return & Refund Policy.

10. Force Majeure

Vignah shall not be held responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, or other unforeseen events.

11. Contact Us

For any questions regarding shipping or delivery, please contact us:

Vignah

Phone: +91 70213 53529

Email: support@vignah.com