Terms & Conditions

## 1. Product Exchange

If the customer wishes to exchange the air conditioner due to a manufacturing defect or an approved exchange request within the applicable exchange period, Air Flex Chill will arrange for the machine to be collected and replaced. The replacement unit will be delivered by our logistics team *at no additional cost* to the customer.

## 2. Order Cancellation After Dispatch

If the customer cancels the order after payment has been made and the product has already been dispatched from the warehouse, a *logistics charge of ₹1,000* will be deducted from the refund amount. The remaining balance will be refunded to the customer’s original payment method within *36 hours* of the cancellation being approved.

## 3. Service Resolution Guarantee

If the assigned technician is unable to resolve the reported issue and the customer raises a complaint within *2 hours* of service completion, Air Flex Chill will arrange for a *senior technician (Captain)* along with another technician, if required, to revisit the location and resolve the issue at *no additional service charge*.

## 4. Customer Support

Customers can contact Air Flex Chill through our customer support team for any installation, service, repair, exchange, or complaint-related assistance. Our team will make every effort to resolve complaints promptly and ensure a satisfactory customer experience.

## 5. Refunds

Approved refunds will be processed to the original mode of payment within the applicable timelines specified by Air Flex Chill, subject to the deductions mentioned in these Terms & Conditions, if applicable.

## 6. Final Decision

Air Flex Chill reserves the right to inspect the product or service request before approving any exchange, replacement, or refund. All requests are subject to verification and compliance with the company’s service and warranty policies.